Contact
A person reads these.
Questions about a fragrance, a batch code, an order or a restock — email is the fastest way to reach us and we answer within one business day. Online-only, shipping Canada-wide.
Direct
General enquirieshello@decantperfume.ca
Order supportsupport@decantperfume.ca
Response timeWithin one business day, Monday to Friday
Service areaAll Canadian provinces and territories. Online only — no retail counter.
Before you write
- Delivery times by province — if you are asking where an order is
- Which size to buy — if you are deciding between 5 and 10 ml
- Authenticity process — if you want to know how we verify bottles
- Full FAQ — most questions are answered there already